OUR CORE VALUES
WRITTEN BY PETER BARRAND MD
Our number one ambition is to exceed our customers’ expectations. At the core of our culture is the dedication to achieve 100% customer satisfaction.
Our most valuable asset is our employees, and we invest heavily in training and development in each and every one of our team. We are all dedicated to providing the highest level of professionalism, service and care to our customers, each offering an efficient service with a truly personal touch. We employ the right people, and train them to deliver our exceptional service.
We value honesty and integrity above all else, and all our employees must adhere to the highest standards. We go to great lengths to retain the right people, give training where specific job skills are lacking, and offer second chances where mistakes are made.
We view our customers as true partners, and we focus on building long-term relationships. Whenever we are involved in the planning of a transportation service with our customer, we routinely suggest cost saving ideas that can be implemented without damaging customer service. Internally we focus on working relationships between different locations and departments.
- Innovative – Open and creative to customers and employee solutions.
- Quality – Providing value in all that we do.
- Continuous Improvement of people and services.
- Respect of individuals and their contribution to the team.